As with all the best service-led companies, our reputation depends largely on the quality, integrity and professionalism of our staff, many of whom have years of experience in residential sales, lettings, property management and financial services.
It's great to receive feedback for a job well done and below is a small selection of what some of our clients and customers have said. Why not judge for yourself and give us a call or pop in for a chat...
Our Review Section allows clients and customers to submit their own reviews based on their experience in dealing with us. They will appear on this page but,if you want to write a review, simply select “Submit a Review” from the drop down menu above.
Multi Award Winners
Judge’s comments in December 2013 Estate Agency Awards
"Customer service is excellent and they offer a high level of accompanied viewings seven days a week. The team understands the importance of controlling the moving process, and is clear about this with buyers and vendors, so from the outset all parties are confident in the level of communication they can expect. 2-move is a young, independent company showing signs of real differentiation from its competitors.’’
View the full 2013 Residential Awards judge’s report here http://estateagencyoftheyear.com/judges_report/index.html the 2-move report is on page 22.
Judge’s comments in June 2014 Lettings Agency Awards
“The standards or customer care are non-negotiable and are clearly communicated to the team who understand what’s expected and why, through every element of business activity”
View the full 2014 Lettings Awards judge’s report here; http://estateagencyevents.com/ the 2-move report is on page 20.
Based on customer questionnaires, 96% of our clients would use us again and recommend us to others
The properties below relate to SOLD or LET properties by 2-move Estate Agent
I received a fantastic service from the staff at 2-move. The standard of marketing our property was high and I received excellent service levels throughout the sale. The staff did not use pushy tactics or rubbish sales talk, they were honest and precise. I thought Kelly Morgan was fantastic – she was amazing and helped me greatly throughout the sale. I was very satisfied and will definitely use 2-move again, if we ever sell - Miss Callaghan - Strood - February 2015
I thought the support I received from your Gravesend branch was excellent. I would recommend 2-move to anyone who is moving - T Bailey - Gravesend - February 2015
I thought the staff's ability to listen to a customer was at its best. I feel that bubbly Kelly Morgan deserves special praise along with Tony Szabo for his understanding. I would definitely recommend 2-move to others - C Odedina - Strood - January 2015
Hi Tony, thank you for all the constant updates regarding our purchase. I was very impressed with the way 2-move operates and would recommend your company to anyone buying or selling a property to consider 2-move. Once again thank you kind regards, Mark & Angela – Strood – December 2014
The staff at 2-move, kept us informed regulary, took fantastic photos, helped and advised us through every step. I felt that Kelly deserves special praise as she gave 'full on pressure' to the rest of the chain! I would definitely recommend 2-move to others - Mr and Mrs Wardley – Strood – December 2014
Thought I would give you a quick email to say thank you very much to you and your team. I had serious doubts whether the sale was going to go through as the solicitors were terrible. If it was not for the work you put in I would have pulled out. Could you pass on our thanks to everyone at 2-move, every person we spoke to was very helpful and professional - Lee Thomas - Strood - November 2014
I thought all of the staff at 2-move Strood were very friendly. Kelly was our main contact for arranging viewings and she was really helpful. I would definitely recommend 2-move’s services to others - Mrs Ricketts - Strood - October 2014
‘I wanted to take this opportunity to express my thanks to you, your company and colleagues for helping both myself and my husband let out our flat at Secretan Road. My thanks especially goes to Lisa and Vicky at your Strood office. Lisa has been fantastic from start to finish in this whole process. I popped into your Strood branch after work (I work at Barclays round the corner) around 4 weeks ago late on a Friday about 6pm on the off chance after a grueling day to be welcomed straight away by a smiling face which immediately made me feel at ease - basically I was asking how to let out our flat and she was very knowledgeable and answered all my questions simply and clearly - I was most surprised when she said she could view our flat on the Sunday, such quick service and on a Sunday too ! She was prompt and most helpful when she came over on Sunday and once again put us at ease as I was concerned that our flat needed a lot of work doing to it before it was fit to let. From then on she was so good at marketing our flat and very adaptable in accommodating viewings with potential tenants despite our flat not being fully renovated for rental – she constantly kept me informed of the progress and found a very nice tenant within 2 weeks who signed up 30th Sept. Because I only work round the corner I was forever popping in either in my lunch break or after work with questions on progress etc. and she always straight away dropped what she was doing and helped me out above and beyond her job role. Vicky was especially good tying up the loose ends on the day of the tenancy agreement being signed and despite other phone calls in the office asking for her she dealt with me once again at a drop of a hat ! Working with the public myself in a demanding financial role for the past 29 years I can appreciate how demanding and stressful it can be and also I appreciate and notice good customer service....you have that in massive bundles with Lisa and Vicky and please could you thank them for me in heaps !! Thank you for taking the time to read my long email !’ Sally and Dave George – Strood – October 2014
I thought 2-move gave excellent service on the initial visit, very professional. The communication received was great and all the team did very well. I could certainly use 2-move again - Mr Bonner - Strood - October 2014
I chose 2-move as they had a good range of properties. I was pleased as they kept me informed at all times. Tony knew his job!! - his work certainly opened up my eyes to what happens during a sale and purchase. I would use 2-move again as I thought their level of service was very good – Mr and Mrs Netherwood - Strood - October 2014
I would like to say just how professional Vicky and your entire lettings team have been, they are a credit to your company, so helpful and friendly - Mrs George - Strood - October 2014
I originally chose 2-move because of their good reputation and they certainly lived up to it. They gave excellent communication and they moved the sale on well. The team gave an excellent presentation that made me choose to go with him. I thought the fact that they had back up information on other properties to support what they said was good. I was very satisfied with the service I received from 2-move and would definitely use them again and course recommend them to others! - Carol Rutherford - Gravesend - September 2014
I thought the service 2-move offered was excellent, all were extremely helpful and I would definitely use 2-move again - Mr May - Strood - August 2014
Maureen and I would like to take this opportunity to thank you and your team for all the hard work you have done on our behalf in the sale of our property. Many thanks. - Mr & Mrs Livesey - Strood - August 2014
Thank you for your help with the sale of our property - you did an excellent job! - R Torode - Strood - August 2014
Your team always returned my calls. They were helpful and knowledgeable. I was very satisfied with the level of service I received and would definitely recommend 2-move to others - N Gale - Strood - August 2014
I just wanted to say a huge thank you for your efforts in the sale of my property. I have to say the service you provided was second to none from the initial query right the way through to completion. Coming from a service background myself, I have to say you delivered exactly what you pitched, I will certainly use you again and have no hesitation referring you further business - Josh Walling - Gravesend - July 2014
When I bought my house through 2-move, they kept me up to date and I thought Tony and Colin were very helpful - Ms Rawlings - Strood - July 2014
I was very happy with 2-move as all processes moved quickly. I would definitely recommend 2-move to my friends Ms Warren - Gravesend - July 2014
I thought 2-move kept me in the loop and I was completely satisfied with 2-move - Mr Webster - Gravesend - July 2014
I would recommend 2-move to others and I thought they were all on the ball - Ms McElligott - Gravesend - July 2014
2-move sent the right people to view our house and always kept in touch. You always answered my calls promptly and everyone was always courteous and well informed. Your fees were reasonable and well earned! Selling our property was a pleasurable experience and we would recommend 2-move to anyone - Mr and Mrs Buckland - Gravesend - July 2014
I bought my house through 2-move and thought the communication from the staff was great. I was very satisfied with the service I received from 2-move - Ms Menzies - Strood - July 2014
2-move gave the personal touch throughout the sale of my property. I was given regular updates and received viewings straightaway. Kelly was very understanding and patient with me during this time and answered phone calls and emails promptly. I was exceedingly satisfied with the level of service I received - Mr Sa'adedin - Strood - July 2014
2-move provided us with the information we required and always kept us informed. I felt that Kelly and Tony helped a great deal with their guidance and I was extremely satisfied with the service I received. Keep up the good work! - Mr Ravinder and Mrs Mann - Strood - July 2014
I was very satisfied indeed with 2-move. I felt that they were professional and I would definitely recommend 2-move to my friends. I really don’t think there is room for improvement as I was kept in touch regularly, so I knew what was going on - Mr Mee - Gravesend - June 2014
Dear Lisa, I write to thank you for all your excellent support and advice in letting our property. You have been very efficient in dealing with the matters as they arose and have shown excellent customer care. I believe, your professionalism and interpersonel skills won this letting out of the hands of several other agents. I was very impressed the way you handled the situation. I believe, you are a great asset to the company 2-move. I am copying this email to your line manager, to convey my comments. It has been a pleasure working with you, and hope you will carry on providing this kind of support in future - Mr Dhillon - Gravesend - June 2014
They listened to what was important to me and promised excellent service and delivered it 100%. 2-move gave a superb follow-up service. I feel that Tony deserves special praise on every aspect and for exemplary service round the clock. I couldn’t have asked for a better service, 2-move gave the standard all the others should be aspiring to. The other agents should be learning from 2-move – be proud!! I have already recommended 2-move to my brother-in-law and friends, who have just sold with 2-move. 2-move delivered the absolute best in customer service. If anyone is thinking of moving, I would thoroughly recommend our estate agent, 2-move! They have delivered an absolutely top notch service from start to finish. A pleasure to deal with! - Mr and Mrs C & D Hart - Gravesend - June 2014
I chose 2-move to sell my property as they had lots of SOLD signs and a fresh looking office. I feel that Kelly deserves special praise as they were always efficient and pleasant to talk to. I have already recommended 2-move to our son and 2 friends. Just keep doing what you are doing - Mr and Mrs Ferguson - Strood - May 2014
Kelly was fantastic showing us the property and Tony and Kelly were great to get it all wrapped up!! I do feel we had a great service, all in all it's been very stressful but 2-move were pushing to get us into our new home!! Natasha Lord - Strood - May 2014
Good evening Stephen. Thanks for re sending the e-mail, showing the electrical work/invoice. Great that you did this immediately for us. It was very much appreciated - Lettings and Management - Mrs Hutchings - May 2014
I have been a tenant for around 18 months now and have always found the team at the Gravesend branch very easy to approach and ask questions whilst at the same time maintaining a very professional standard. All of my questions are dealt with promptly and clearly. I have spent the last 7 years training company staff members how to deliver excellent customer service. It is very nice to receive some once in a while. The team do just that. Thank you for all of your help – Lettings and Management - Miss Carly-Ann Vince - May 2014
Hi Emma would like to say a big thank you for all your help and the professional manner in which you have dealt with this enquiry. From the day I contacted you up to the present day, you were able to answer all my questions and expedite the enquiry to a successful conclusion have had dealings with one or two other Management Companies in the past where I have to chase them for results, yours not being the case. No doubt you are a valuable asset to the company and it’s been a pleasure working with you – Lettings and Management - Kent County Council Community Warden, Swanscombe - May 2014
I would give 2-move 5 out of 5 and would definitely recommend their services - Miss Nasrollahi - Strood - May 2014
I felt that 2-move had a very professional image. Kelly always got back to me when she said she would. Kelly was helpful and knew her market well, she also came across as friendly and genuinely interested in what I was looking for - Ms Bishop - Strood - April 2014
I chose to sell my house with 2-move as it was easy to understand the costings and the staff were very friendly. Kelly Morgan was nothing short of amazing - she always got back to me. Kelly is a truly dedicated team member and has always been there for me. I am very satisfied with the service I received from 2-move - Ms Reid - Strood - April 2014
Kelly was brilliant and very helpful every time we called - Mr and Mrs Lane - Strood - April 2014
Lisa, your simple but genius little idea and persistence has made a bigger difference and means more than you could know! You’re a star! Thank you – Jo Cobb - Tenant - Gravesend - March 2014
Kelly was very helpful right from the start and Paul couldn't do enough. I have already recommended 2-move to someone - Mr and Mrs Morris - Strood - February 2014
The staff at 2-move kept us informed of everything and pushed through the sale and purchase. Kelly gave excellent service - she did more than what was expected when chasing things up. I was very satisfied with the level of service and would recommend you to others - M Kinslow - Strood - February 2014
Hi Lisa. This is just to say Thank You for all your hardwork and excellent customer service. Regards. Mr. D Idollor (Tenant) - Gravesend 2014
On behalf of the six sellers of the property, I am writing to thank you and your team at 2-move for the efficient way you set about selling the house for us.
On first visiting your office, we were made to feel that selling our house was important to you.
The follow-up visit, the same afternoon, to view the property and suggest a suitable price range based on properties already sold in Cedar Road and give us a clear statement of cost and the services you would provide, made us feel that we were dealing with professionals who understood both the business and the market. There were a number of early potential buyers who sought to purchase the house below your lower limit. I suspect that these were speculators hoping to get in early before the availability of the house was generally known. It was not long however before you found a first time buyer who made an offer within the price range that you had predicted. Progress was inevitably slow because of the number of documents that had to be signed by all six sellers with them living as far apart as the Medway Towns, the New Forest, Cornwall and Bulgaria. In spite of this, we were regularly kept informed on developments as the sale progressed. In fact we were told that contracts had been exchanged and the date of completion before we were informed by our own solicitor.
When I needed an energy efficiency report you produced one. When I needed a Corgi qualified Gas Engineer you were able to recommend one straight away. Buying or selling a house can be a stressful business and it is something that I have only done three or four times but you and your team took all the hassle out of the experience and made it as trouble free as possible.
Thank you for the efficient way you set about your task.
Thank you for your friendliness throughout the sale.
We would be pleased to use your services again and to recommend your company to a potential buyer or seller - Mr Taylor - Strood - January 2014
2-move communicated swiftly and we would recommend their services to our friends – Ms Harding – Strood – December 2013
We feel that 2-move did everything right and would definitely recommend their services to others - Mr and Mrs Cameron - December 2013
From the moment I entered the 2-move office, the sales staff were keen and professional. They provided a continuous stream of potential buyers and my needs were met totally. The whole team were friendly, efficient and kept me informed. I would use 2-move again to sell my house - J Taylor - December 2013
The sales people at 2-move were not at all pushy and sold my flat very quickly. I would definitely use 2-move again and was very satisfied with the service they provided - C & C Stocking - December 2013
I was very satisfied with everything at 2-move and both Kelly and Tony were very helpful - T Huston - November 2013
The staff at 2-move are very polite and informative and I have already recommended them to my friend - K & S Colebrook - November 2013
When I purchased my property with 2-move, I felt they were quick to respond and had an effective line of communication. I thought that Kelly and Tony really worked well and would recommend 2-move to my friends - S Essex - Strood - October 2013
I was with another agent and had no luck after 3 months of unfulfilled promises. I changed to 2-move who found me a buyer very quickly and were brilliant from start to finish. I couldn't fault 2-move in any way and felt that Kellyand Tony were very supportive all the way through. I was very satisfied with 2-move and would 100% recommend them to others. - S Orchard - Strood - October 2013
2-move gave an excellent service including high quality photos of my house. I felt that Clinton Crawford was very professional. I would give 10/10 for the overall level of service. Excellent! - P Fenton - Gravesend - October 2013
We chose to use 2-move as we received a great service previously, competitive fee and very professional approach. 2-move’s brochure on our home was excellent. They listened to our opinions and kept us up to date at all times. We feel that 2-move work as an excellent team. The professionalism influenced our decision to use 2-move, Kelly's enthusiasm pushed things along and Tony's patience and tenacity mere fantastic. We are extremely satisfied with the level of service provided and would definitely use 2-move again. We have already recommended 2-move to our friend - Mr and Mrs Lewis - Strood - October 2013
'Service with a smile' is how I would describe 2-move. I received a brilliant service throughout and was never refused help or support. The team was always professional and explained everything fully. I would definitely recommend 2-move to my friends and family - R Mills - Gravesend - October 2013
I received a professional and discreet service from the team at 2-move. I have already recommended 2-move to my friend! - A Hankinson - Gravesend - October 2013
2-move were great and reasonably priced. They sent the right people to view our house and always kept in touch. Their fees were reasonable and have been well earned. I have already recommended 2-move – C Buckland – Gravesend – October 2013
2-move did everything right and could make no improvements when selling my home. I chose 2-move because as soon as their board went up on a property near mine, it sold very quickly after being on the market for a while with another agent. I am very satisfied with the level of service and would definitely recommend 2-move - Miss Chesney - Strood - August 2013
2-move kept me updated and took good photos, always gave feedback and accompanied any viewings. I am very happy with the service 2-move provided. I would definitely recommend 2-move - Mr Beale - Strood - August 2013
The service from 2-move was excellent. I received good and frequent communication from the sales team - C Verrall - Gravesend - August 2013
We were very happy with the service we received from 2-move. There was no 'hard sell' of the services they offer and we had good communication with them. They were very professional and were always happy to help. We would recommend 2-move to other customers - Mr and Mrs Cosgrove - Strood - August 2013
Amazing service from all staff especially Tony. Without them the transaction would not have been possible - TT - Strood - July 2013
I purchased my house through 2-move at a good price and thought Tony Szabo worked tirelessly throughout the process. I am satisfied with the level of service 2-move gave - Stephen Perfect - Strood - June 2013
I chose to use 2-move after speaking to Leon as he was very professional. They dealt with my sale and purchase and treated me like a person, not a client. I would definitely recommend 2-move - Damien Farley - Strood - May 2013
I brought my new home via 2-move...they were amazing and Kelly did everything for me! I would recommend you to everyone! - Anne Walkinshaw - Strood - May 2013
2-move were amazing...so helpful with the whole process...we have recommended you to everyone! - Mr and Mrs Heaver - Strood - April 2013
We had 3 valuations and we were most impressed with Leon’s professionalism and approach. Not only did you achieve considerably more than other firms had suggested we market the house for but your service and sales progression through to completion was excellent. I would not hesitate in recommending your firm to others and would like to thankTony for his assistance in particular - Mr D Rock - Frindsbury - March 2013
Just a quick line to let you know we love our new home and although we have been here for a few months we marvel at our fortune at having found and purchased such a lovely house. I thought I would just drop a quick line to thank you again for the service and support you showed us during what actually was a very stressful time. I would like to think many of your clients thank you for your help and attentions during the sale and purchase of properties but doubt if that actually happens. We have widened the drive (teenagers with cars) and changed the blinds and light fittings. Also, not sure if you were aware but managed to catch 4 of the 5 feral cats we inherited and had them done to prevent me being known as the made cat lady!!! Thanks again. - Mrs Y Green - High Halstow - February 2013
To All at 2-move, Gravesend
We got there in the end!!! I can't thank you enough for the continuous hard work and professionalism you showed us when you sold Lamorna Avenue for us. Great job guys. Please say thanks to Debbie too. - Mr and Mrs K - Gravesend - January 2013